Where trust comes from
2023-07-21
I found this video to be a helpful distillation of concepts I'd heard before with a couple things that were new to me.
I'd known that trust is a combination of credibility, reliability, intimacy, and self interest, but I hadn't heard the sub components before:
Credibility
- The words we use
- The skills / credentials we bring
- How other people experience our expertise
Reliability
- Actions we take
- Our predictability
- Will others find us dependable
Intimacy
- Empathy
- Discretion
Self interest (destroys trust)
- Do you seem to be prioritizing yourself over the group / others